Can’t find the answer you’re looking for? Reach out to our support team.

I would like to apply for DSA. Can ESL assist me with this?

I have a mental health problem, what do I need to do.

I have a disability. What support is available ?

When is my induction and when will my course start?

Do I need to attend my induction?

Can I attend timetabled sessions before I am fully enrolled?

Do I need to attend all my timetabled lectures?

I am not on the attendance list!

I cannot see my online class in the calendar.

Who should I report my absence?

Where can I find my login details for my student accounts (E.g. Moodle/Office 365)?

I cannot login to the Moodle.

How can I reset my password for Moodle?

How can I reset my Office password?

When will my attendance/registration be confirmed with the Student Loans Company (SLC):

How can I get a council tax exemption letter?

How do I apply for a public transport discount. E.g., train?

Where do I find my academic term dates?

When will I receive my student ID card?

Why cannot I join online class?

Why cannot I receive the Teams Link on my email?

Why cannot I see the chat option in Teams?

How do I know that I am fully registered?

I need to reset my password for ESL account, who should I contact?

My number has changed who should I inform?

Lost/Found/Damaged item.